VIP Service - Selling
How does the VIP service work for sellers?
Our VIP service is the easiest way to sell your luxury items. We handle everything: (1) Insured courier collection Monday-Friday from your address (home visits available on inquiry). (2) Authentication - we check and authenticate all items in-...
How do I apply for the VIP service?
Email [email protected] or WhatsApp our team at +447943146704 to apply. We'll discuss your items and arrange collection. Before applying, please note: (1) Your pick-up fee will be deducted from your first payment. (2) Hewi...
What is the VIP service commission?
VIP commission rates are based on your item's final sale price: £0-£999 = You receive 60% (40% commission). £1,000-£4,999 = You receive 65% (35% commission). £5,000-£19,999 = You receive 80% (20% commission). £20,000+ = You receive 90% (10%...
When will I receive payment for my VIP sales?
Payment is made 28 days after an item is shipped to the buyer. This allows time for the buyer to receive, inspect, and potentially return the item. Payments for multiple sales are bundled together in monthly payments, with any charges subtracted...
What happens if my VIP item doesn't sell?
We actively manage your items to maximize sales: Our team regularly adjusts prices to match market demand. After 6 months of listing on the main platform, we reserve the right to re-list your items in the Outlet section at a reduced price for...
Can I get my VIP items back?
Yes, but a £4 per item return fee plus return shipping costs always applies. This covers our authentication, photography, and listing services. After 6 months: You can still request items back even if moved to Outlet. After 12 months: We'll...
What additional charges might apply to VIP service?
Additional charges may include: (1) Collection/pick-up fee - deducted from first payment. (2) Return fee if you want items back - £4 per item plus shipping. (3) Dry cleaning and repairs - if items need cleaning or repair, this will be charged to...