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Authentication
How do I know an item is authentic?
All items on Hewi are pre-screened for authenticity before being listed. VIP items (Managed by Hewi) are physically checked in-house by our trained experts with over 10 years of experience. All images are copyrighted and remain property of Hewi....
What if I think an item is not authentic?
If you have any concerns about authenticity, contact us immediately at [email protected]. Do not use or damage the item. We will thoroughly investigate every query, which may involve us physically inspecting the item. Once we've...
Do you use external authentication services?
For most items, our in-house team authenticates using their expertise and over 10 years of data and experience. For specialist pieces (particularly high-value items like certain Hermès bags, fine jewellery, or watches), we may require external...