When will I receive payment for my independent sale?Updated 2 months ago

We hold payment to you until the buyer marks the item as received or shipping tracking confirms receipt with the buyer's signature. We allow 7-14 days for returns depending on your seller status. Once the return period passes, we will deduct the applicable commission plus VAT (if applicable) before transferring the balance of sales proceeds to your nominated account. If a transaction/sale is cancelled or unfulfilled for no valid reason, Hewi reserves the right to charge sale transaction fees and applicable commissions.