Shipping & Delivery
How long does delivery take?
Delivery times are estimates only and we shall not be liable for any delay. For VIP Items, we will notify you when the product has been dispatched. For items from independent sellers, the seller will provide tracking information once shipped. UK...
How much does shipping cost?
Shipping costs vary depending on the seller, item size, weight, and your destination. All shipping costs are clearly displayed before you complete your payment, so there are no surprises. These costs do not include any relevant import duties or...
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes which are applied when the delivery reaches your destination and are the buyer's responsibility. Delivery times for...
Will I have to pay customs duties or import taxes?
If you're ordering from outside the UK to another country, your order may be subject to import duties and taxes when it arrives. Hewi has no control over these charges and cannot predict their amount - they are set by your local customs authority....
What if I'm not home when my order arrives?
If you're not home when delivery is attempted, the courier will typically leave a card with instructions. You can usually arrange redelivery or collection from a local depot. Check your tracking information for specific details about your delivery...
Why are there delays during sale periods?
During busy sale periods, we experience higher order volumes which can lead to slight delays in dispatch and delivery. Please expect some delay in shipping time during sale periods. We appreciate your patience during these times. Items should...