Orders
How do I place an order?
Browse our collections, select the items you'd like, and add them to your bag. When ready to checkout, review your order, enter your shipping and payment details, and complete your purchase. You'll receive an order confirmation email immediately....
How do I track my order?
Once your item has been dispatched, the seller will enter tracking information into their account, which will be shared with you via email and visible in your account under 'Orders'. You can use this tracking number to follow your package's...
Can I cancel my order?
Some sellers may not accept cancellations of orders. If you need to cancel your order, please contact the seller and Hewi immediately at [email protected]. Once an item has been dispatched, it cannot be cancelled, but you may be...
What if my order hasn't arrived?
First, check the tracking information in your account or email. If the tracking shows delivery but you haven't received your item, check with neighbours or your building reception. If you still can't locate it, contact us immediately at...
Why was my payment declined?
Payment declines can happen for several reasons including insufficient funds, card restrictions, or security blocks. In the event that we are unable to obtain authorisation for payment, we reasonably believe a transaction is fraudulent, or you do...