HEWI

VIP items (marked as &apos;Managed by Hewi&apos;) are items where our team handles everything - collection, authentication, photography, pricing, storage, and shipping from our London offices. All images are copyrighted and remain the property of Hewi. Independent seller items are listed and shipped directly by individual sellers. Both types are pre-screened for authenticity, but VIP items receive hands-on authentication by our in-house experts.

VIP items (marked as 'Managed by Hewi') are items where our team handles everything - collection, authentication, photography, pricing, storage, and shipping from our London offices. All images are copyrighted and remain the property of Hewi. Independent seller items are listed and shipped directly by individual sellers. Both types are pre-screened for authenticity, but VIP items receive hands-on authentication by our in-house experts.

What is the difference between VIP items and independent seller items?

About Hewi

What is Hewi?

How does Hewi work?

Is Hewi affiliated with the designer brands sold on the platform?

What types of sellers are on Hewi?

How do I create an account?

I forgot my password. What do I do?

Can I change my shipping address after placing an order?

How do I keep my account secure?

Account & Profile

How can I contact customer service?

What are your customer service hours?

I need help with my VIP service. Who should I contact?

Customer Support

How do I place an order?

How do I track my order?

Can I cancel my order?

What if my order hasn't arrived?

Why was my payment declined?

Orders

How long does delivery take?

How much does shipping cost?

Do you ship internationally?

Will I have to pay customs duties or import taxes?

What if I'm not home when my order arrives?

Why are there delays during sale periods?

Shipping & Delivery

What is your returns policy?

How do I return an item?

When will I receive my refund?

What items cannot be returned?

What if my item arrived damaged or is not as described?

Can I exchange an item?

What if the seller won't accept my return?

I returned an item due to customs charges. Will I get a full refund?

Returns & Refunds

What payment methods do you accept?

When will I be charged?

Can I use installment payments?

What happens if I don't pay?

Payment

How do I use a promotional code?

Why won't my promo code work?

Promo Codes

How do I know an item is authentic?

What if I think an item is not authentic?

Do you use external authentication services?

Authentication

What is the VIP service?

Can I trust VIP item descriptions?

VIP Service - Buying

How does the VIP service work for sellers?

How do I apply for the VIP service?

What is the VIP service commission?

When will I receive payment for my VIP sales?

What happens if my VIP item doesn't sell?

Can I get my VIP items back?

What additional charges might apply to VIP service?

VIP Service - Selling

How do I sell as an independent seller?

When will I receive payment for my independent sale?

Do I have to accept returns as a seller?

What if a buyer wants to return their purchase?

Independent Selling

What is the Outlet section?

Why can't I return outlet items?

Outlet

What are my consumer rights?

Who owns the risk and title of items?

What is your privacy policy?

What about cookies?

Buyer Terms and Conditions

Legal & Policies

What is the difference between VIP items and independent seller items?Updated 5 months ago