I returned an item due to customs charges. Will I get a full refund?Updated 5 months ago

If you return an item because you refused to pay import duties or taxes at delivery, you'll receive a refund of your purchase price minus the return shipping costs (your responsibility) and a £15 Hewi handling charge. The £15 charge covers administrative costs of processing the return. To avoid this situation, check the item location on the listing and contact your local customs office to estimate potential duties and taxes before ordering. Factor these costs into your purchase decision.